Order Delivery, Tracking & Returns

We're confident you'll love your supplements, which is why we offer a world-class 365-day return policy. If for any reason you're not completely satisfied with your Brainzyme® supplements, you can return all items (this includes up to one opened pack per formula) within 365 days for a full refun...

UK Shipping & Delivery

Option 1: Free Tracked Shipping Royal Mail Tracked 48. Delivery times typically: 2-3 working days.* Option 2: Next Working Day Tracked Shipping for £3.99 Royal Mail Tracked 24. Aims to deliver the next working day.* *If ordered before 12:00 PM (UK) Monday-Friday. Additional Information All ...

International Shipping & Regional Websites (outside of the UK)

For local currency checkout, visit our regional websites: France, Belgium & Switzerland: www.brainzyme.fr Checkout in EUR(€) Typical delivery times: France: 2-3 working days Belgium & Switzerland: 3-5 working days Germany, Austria & Switzerland: www.brainzyme.de Checkout in EUR(€)...

Can I track my order?

Yes, all orders are tracked. Once dispatched, you'll receive an automatic email titled "Your Brainzyme® order [...] is on the way!" containing your tracking number. Simply click the highlighted tracking number to monitor your delivery status. If you need any assistance, our customer service team...

Can I buy Brainzyme® supplements in the Republic of Ireland?

Due to Irish law, we are not able to ship Brainzyme® FOCUS ELITE™ or Brainzyme® FOCUS PRO™ to the Republic of Ireland, as they both contain Ginkgo Biloba. Ginkgo Biloba is only available in the Republic of Ireland by prescription. However, Brainzyme® FOCUS ORIGINAL™ can be shipped to customers ...

How can I view my previous orders, tracking details, and other account information?

Account Login: Order History If you have made previous orders with us but do not have an active subscription please log in here to see your account information. Alternatively, you can access your account through the 'Customer Support' menu in the navigation bar, then selecting 'Account Login: Or...

What is your Order Cancellation Policy?

To cancel your order, please contact us as soon as possible at support@brainzyme.com. Orders placed before 12 PM (UK time) are dispatched the same day. If your order has already been dispatched, you can return it within 365 days for a full refund under our Refund Policy.

What payment options do you have?

For UK and International customers: Credit / Debit Card (VISA, Mastercard, American Express, Discover, Diners Club, Apple Pay) PayPal For customers from the countries listed below, please visit our dedicated websites tailored to your location for; faster delivery and local currency checkouts. ...

What should I do if my order says it was delivered, but I haven’t received it?

If your order is marked as delivered but you haven’t received it, please get in touch with us immediately at support@brainzyme.com, preferably within 24 hours, so we can investigate and resolve the issue promptly.

Will my order fit through the letterbox?

Orders of up to 6 packs are specially packaged to fit through standard UK letterboxes, allowing for convenient delivery even when you're not at home.