Order Delivery, Tracking & Returns

  • Do you offer customer returns?

    We aim to provide fantastic food supplements that work well and that you are happy with. However, if you have ordered Brainzyme® supplements and are not completely satisfied with them, you can return all items (including up to one opened pack per formula) within 365 days for a full refund. You ...
  • UK Shipping & Delivery

    Free Standard shipping Royal Mail 48. Tracked right to your door. Flexible delivery options - amend your delivery options before a delivery attempt is made, or request for your package to be delivered to a preferred neighbour or left in a safe place. Receive updates via text or email. Delivery...
  • International Shipping (outside of the UK)

    Option 1: Free Standard Airmail for international orders over £40 For orders under £40, Standard Airmail fee is £6.50 Tracked and/or Signed For. Typical delivery times: Europe: typically 5-9 working days France: for faster shipping and checkout in EUR(€) please order from www.brainzyme.fr G...
  • International Express Airmail (DHL)

    Express Airmail DHL Express. Tracked and Signed For. Typical delivery times: USA: for faster shipping please order from www.brainzyme.us Rest of World: typically 3-7 working days For more information, including the full list of countries we ship to and estimated shipping times, please visit ...
  • Can I track my order?

    Yes. Once your order is dispatched, an automatic shipping confirmation email (entitled, “Your Brainzyme® order […] is on the way!”) is sent to you. In that email, click on the tracking number highlighted in blue to see the status of your delivery Alternatively, if you have created an account, yo...
  • Can I buy Brainzyme® supplements in the Republic of Ireland?

    Due to Irish law, we are not able to ship Brainzyme® FOCUS ELITE™ or Brainzyme® FOCUS PRO™ to the Republic of Ireland, as they both contain Ginkgo Biloba. Ginkgo Biloba is only available in the Republic of Ireland by prescription. However, Brainzyme® FOCUS ORIGINAL™ can be shipped to customers ...
  • How can I view my previous orders, tracking details, and other account information?

    Log in here to see your previous orders and other account information. Note: If your email or password is not recognised, you may have completed your purchase as a guest. Please create an account here (please use the same email address you made your first order with or email support@brainzyme.co...
  • What is your Order Cancellation Policy?

    We understand that sometimes our customers might need orders to be cancelled for various reasons. If you need to cancel an order, let us know immediately. Orders placed before 12 PM (UK time) are to be dispatched the same day. If your order has already been dispatched, please see our Order Retur...
  • What payment options do you have?

    For UK and International customers: Credit / Debit Card (VISA, Mastercard, American Express, Discover, Diners Club, Apple Pay) PayPal Amazon Pay For customers from the countries listed below, please visit our dedicated websites tailored to your location for; faster delivery and local currency ...
  • Will my order fit through the letterbox?

    Orders up to 6 packs can be delivered through your front door. No need to be present for delivery