Order Delivery, Tracking & Returns
-
Do you offer customer returns?
We aim to provide fantastic food supplements that work well and that you are happy with. However, if you have ordered Brainzyme® supplements and are not completely satisfied with them, you can return all items (including up to one opened pack per formula) within 365 days for a full refund. You ... -
Free Standard shipping Royal Mail 48. Tracked right to your door. Flexible delivery options - amend your delivery options before a delivery attempt is made, or request for your package to be delivered to a preferred neighbour or left in a safe place. Receive updates via text or email. Delivery...
-
International Shipping (outside of the UK)
Option 1: Free Standard Airmail for international orders over £40 For orders under £40, Standard Airmail fee is £6.50 Tracked and/or Signed For. Typical delivery times: Europe: typically 5-9 working days France: for faster shipping and checkout in EUR(€) please order from www.brainzyme.fr G... -
International Express Airmail (DHL)
Express Airmail DHL Express. Tracked and Signed For. Typical delivery times: USA: for faster shipping please order from www.brainzyme.us Rest of World: typically 3-7 working days For more information, including the full list of countries we ship to and estimated shipping times, please visit ... -
Yes. Once your order is dispatched, an automatic shipping confirmation email (entitled, “Your Brainzyme® order […] is on the way!”) is sent to you. In that email, click on the tracking number highlighted in blue to see the status of your delivery Alternatively, if you have created an account, yo...
-
Can I buy Brainzyme® supplements in the Republic of Ireland?
Due to Irish law, we are not able to ship Brainzyme® FOCUS ELITE™ or Brainzyme® FOCUS PRO™ to the Republic of Ireland, as they both contain Ginkgo Biloba. Ginkgo Biloba is only available in the Republic of Ireland by prescription. However, Brainzyme® FOCUS ORIGINAL™ can be shipped to customers ... -
How can I see my previous orders and other account information?
To see your previous orders and other account information you will need to create an online account with Brainzyme®. To do so, simply click on the ‘My Account’ symbol (see below) on the top right of any page and select ‘Create account’. You’ll then be able to set up an account - please use th... -
Will my order fit through the letterbox?
Orders up to 6 packs can be delivered through your front door. No need to be present for delivery